Terms & Conditions
Terms & Conditions
We may collect and process the following data about you:
· We do not store credit card details nor do we share customer details
with any third parties.
· Information that you provide to us in your dealings with us. This
includes information provided at the time of registering to use our site,
subscribing to our services or requesting further services and/or information
· We may also ask you for information when you enter a competition or
promotion sponsored by us, and when you report a problem with our site.
· If you contact us, we may keep a record of that correspondence.
· Details of transactions you carry out through our site and of the fulfilment
of your orders.
· Details we receive from credit reference and fraud detection agencies.
· Details of your visits to our site including, but not limited to,
traffic data, location data and the resources that you access.
We may collect information about your computer,
including where relevant your IP address, operating system and browser type.
This data is processed for the purposes of fraud prevention, for various
administrative purposes and may also be used by us to promote certain offers
and advertisements according to your general location.
For the same reason, we may obtain information
about your general internet usage by using a cookie which is stored on your
browser or the hard drive of your computer. Cookies are text files which
contain information that is transferred to your computer's hard drive. They
help us to improve our site and to deliver a better and more personalised
service. Some of the cookies we use are essential for the site to operate,
whereas others are aimed at enhancing and personalising your user experience.
The information gathered by cookies on our site(s) may be used in the
To tailor advertisements or promotions you receive.
For example, if you have looked at a specific type of electronic cigarette, we
might use this information to personalise any subsequent advertisements you
see. We may also personalise our service based on the type of computer system
you use, together with the purchase pattern of other customers who may have
looked at similar products to you.
We may also provide you with advertisements which
may be customised using information such as the search terms you use on our
site. For example, if you searched for a specific product or accessed our site
via a specific banner ad or search word, we may present you with content and/or
offers linked to that banner ad or search word.
· We may use navigational information about where you go on our site to
better understand how our site is used and to ensure that the product offerings
that are presented to you are relevant.
· We do not use any data about where you go, or present you with
advertisements outside of our site other than on sites which provide for such
use in their respective privacy policies.
· We may collect information on how frequently you visit the site and the
type of products and/or services that you view to enable us to measure the
popularity of our sites and our product offerings.
Types of Cookie
Strictly Necessary Cookies
These cookies are essential in order to enable you
to move around the website and use its features, such as accessing secure areas
of the website, remembering how far you are through your pay as you go order,
making sure that the londonvapes.co.uk website looks consistent or remembering what's in your basket. Without
these cookies, many of the basic functionalities of our website - the stuff you
expect the site to enable you to do like filling in your shopping basket, we
simply can't provide. Tip - these cookies make the basic functions of the
These cookies collect information about how
visitors use our website, for instance which pages visitors go to most often,
and the pages that they don't. This understanding enables London Vapes to
continually improve the experience we deliver to you (and other visitors like
you) so that the site is easy to use and includes content that you find helpful
(for instance, performance cookies indicated that users find reviews really helpful
and so that gave us confidence that we should provide more reviews on each
smartphone product page) These cookies don't collect information that
identifies a visitor - so we can't identify you individually. All the
information these cookies collect is aggregated and therefore anonymous. This
information is only used to improve how the LondonVapes.co.uk website works. Tip - these cookies collect anonymous information on the
These cookies allow the website to remember the
choices you make as you browse the site (for instance, your login details to
enable you to provide your comments in our new community forums). They provide
more enhanced and personal features. The information they collect is anonymous and the usage only relates to www.londonvapes.co.uk - they cannot track your browsing activity on
other websites once you've departed londonvapes.co.uk Tip - these cookies remember choices you have made to improve your
website experience on londonvapes.co.uk
Advertising or Targeting Cookies
These cookies are used to deliver adverts more
relevant to you, and your interests (assumed by analysing your onsite browsing
behaviour). They can also provide caps on the number of times you might see an
advert - to hopefully stop them becoming annoying and repetitive. These cookies
remember that you have visited londonvapes.co.uk, track what products you may have looked at, and this information may
be shared with our advertising partners. If you see an advert from London Vapes,
once you have left our site and are browsing other sites on the internet, that
magically seems to understand what previously interested you (you browsed a
specific item on the site) then this is enabled by targeting cookies. Tip -
these cookies collect information about your browsing habits in order to make
advertising more relevant for you.
in the manner outlined above. If you do not wish to receive tailored
advertising, you can withdraw this consent at any time by changing your browser
settings to reject cookies. Please note that it is not a good idea to
reject all cookies as this could prevent you from gaining full use of this
Where we store your personal data
The data that we collect from you may be
transferred to, and stored at, a destination outside the European Economic Area
("EEA"). It may also be processed by employees operating outside the
EEA who work for us or for our suppliers. Such employees maybe engaged in,
among other things, the processing of your payment details and the provision of
support services. Here we will ensure that we have the necessary contracts and
other mechanisms in place to make sure your data continues to be treated in
accordance with the provisions of the Act. By submitting your personal data,
you agree to this transfer, storing or processing.
All information you provide to us is stored on
secure servers. Any payment transactions will be encrypted using SSL
technology. Where we have given you (or where you have chosen) a password which
enables you to access certain parts of our site, you are responsible for
keeping this password confidential. We ask you not to share a password with
Uses made of the information
We use information held about you in the following
· to provide you with goods and/or services that you have ordered
· to prevent and detect fraud, crime and money laundering
· to check your identity
· to trace and recover debts
· for credit and credit related services and to manage your accounts
· to update our records about you
· to make credit, fraud and identity checks on you (when applicable)
In addition, London Vapes may use
your personal Information for research and statistical analysis to develop and
improve our products and services. You will also have the opportunity to
consent to us contacting you by post, email, phone, SMS or MMS from time to
time occasionally about products and services which London Vapes and carefully selected third parties believe may be of interest to you.
If you are an existing customer, we may also
contact you by electronic means (email or SMS) with information about goods and
services similar to those which were the subject of a previous sale to you. If
you do not want us to use your data in this way please call us on email
Disclosure of your information
We may disclose your personal information to any
member of London Vapes . We may disclose your
personal information to third parties:
· In the event that we sell or buy any business or assets, in which case
we may disclose your personal data to the prospective seller or buyer of such
business or assets; and
· If we are under a duty to disclose or share your personal data in order
to comply with any legal obligation, or in order to enforce or apply our terms
We may also provide
information about our dealings with you to credit reference and fraud
prevention agencies. For full details about the third parties to which your
data may be disclosed and how they may process this data, please see our
Access to information
The Act gives you the right to access information
held about you. Your right of access can be exercised in accordance with the
Act. Any access request may be subject to a fee of £10 to meet our costs in
providing you with details of the information we hold about you.